Privacy Policy — 77fbb Data Protection Standards

1. Who We Are

77fbb operates the online betting and casino platform accessible at https://77fbb.io, serving registered players in Bangladesh. For the purposes of this Privacy Policy, 77fbb acts as the data controller — meaning we determine the purposes and means by which your personal data is processed. Our primary support channel for data-related queries is [email protected].

This Privacy Policy applies to all personal data collected through the 77fbb website, mobile-optimised interface, customer support channels (live chat and email), and any other service operated under the 77fbb brand. It does not apply to third-party websites or services that may be linked to from the platform.

2. Personal Data We Collect

77fbb collects the following categories of personal data from registered players and platform visitors:

Category	Data Points	Purpose
Identity Data	Full legal name, date of birth, gender, national ID number	Account registration, KYC verification, age verification
Contact Data	Email address, phone number, city of residence	Account communications, support responses, security alerts
Financial Data	Payment method type, mobile banking number (bKash/Nagad/Rocket), bank account details, transaction amounts	Deposits, withdrawals, fraud prevention, AML compliance
Verification Documents	NID scan, passport copy, utility bill, selfie photograph	KYC identity and address verification
Technical Data	IP address, device type, operating system, browser type, session timestamps	Security monitoring, fraud detection, platform optimisation
Usage Data	Pages visited, games played, betting history, session duration, feature interactions	Platform improvement, responsible gaming monitoring, personalisation
Communication Data	Live chat transcripts, email correspondence, support ticket content	Quality assurance, dispute resolution, regulatory compliance

3. How We Collect Your Data

77fbb collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey or promotion.
• Automatically — through cookies, log files, and session tracking technologies when you browse the 77fbb platform. This includes IP address logging and device fingerprinting for security purposes.
• From payment providers — when you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer, the relevant payment provider may share transaction confirmation data with 77fbb.
• From identity verification partners — 77fbb may use third-party KYC service providers to assist in verifying identity documents. These providers are bound by strict data processing agreements and may not use your data for any purpose other than identity verification on behalf of 77fbb.
• From fraud prevention services — 77fbb may receive risk signals or flagged data points from fraud detection partners where suspicious account activity is identified.

4. Legal Basis for Processing

77fbb processes personal data under the following legal bases, depending on the nature and purpose of the processing activity:

• Contractual necessity — processing required to create and manage your account, execute deposits and withdrawals, and deliver the betting and casino services you have requested.
• Legal obligation — processing required to comply with anti-money laundering (AML) regulations, age verification requirements, tax reporting obligations, and any other applicable legal requirements.
• Legitimate interests — processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where these interests are not overridden by your privacy rights.
• Consent — processing for direct marketing communications and non-essential cookies, where your prior opt-in consent has been obtained. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. How We Use Your Personal Data

The personal data collected by 77fbb is used for the following purposes:

• Creating, managing, and securing your 77fbb player account
• Processing deposits and withdrawals via your nominated payment method
• Verifying your identity and age in compliance with KYC requirements
• Detecting, investigating, and preventing fraudulent activity and money laundering
• Monitoring your account for responsible gaming indicators and applying protective measures where appropriate
• Communicating with you regarding your account status, security alerts, transaction confirmations, and support requests
• Sending promotional communications and bonus offers where you have consented to receive them
• Personalising your platform experience based on your game preferences and betting history
• Improving platform performance, fixing technical issues, and developing new features
• Complying with applicable legal and regulatory obligations, including responding to lawful requests from government and law enforcement authorities

6. Sharing Your Personal Data

77fbb does not sell personal data to any third party. Data may be shared in the following limited and controlled circumstances:

6.1 Payment Processors

To process deposits and withdrawals, 77fbb shares necessary transaction and identity data with your selected payment provider (bKash, Nagad, Rocket, Upay, SureCash, Visa, Mastercard, or your bank). Each payment provider operates under its own privacy policy and is independently responsible for data it holds.

6.2 KYC and Identity Verification Partners

Where required to complete identity verification, 77fbb may share identity document images and related personal data with accredited KYC service providers. These partners are bound by data processing agreements that restrict use of your data strictly to the verification task at hand.

6.3 Fraud Prevention and Security Services

77fbb may share technical data (IP address, device fingerprint, session data) with fraud detection and cybersecurity service providers to protect the platform and its players from malicious activity.

6.4 Game Providers

When you access casino games, slots, or crash titles provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, limited session and player data is transmitted to the game provider's systems to render the game and record the result. Game providers do not receive your full personal profile or financial data.

6.5 Legal and Regulatory Authorities

77fbb may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required by applicable law, court order, or official regulatory instruction. In such cases, 77fbb will disclose only the minimum data required to fulfil the legal obligation.

7. Cookies and Tracking Technologies

77fbb uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:

Cookie Type	Purpose	Duration
Essential Cookies	Maintain your login session, remember your language and display preferences, enable secure payment flows	Session / up to 30 days
Functional Cookies	Remember your game preferences, last-visited sections, and responsible gaming tool settings	Up to 12 months
Analytics Cookies	Aggregate, anonymised data on page visits, feature usage, and platform performance — used to improve the platform experience	Up to 24 months
Security Cookies	Detect and prevent fraudulent logins, bot activity, and CSRF attacks	Session

77fbb does not use third-party advertising cookies or retargeting pixels. You may disable non-essential cookies through your browser settings at any time; however, disabling essential cookies may impair the functionality of your account.

8. Data Retention

77fbb retains personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Active account data — retained for the lifetime of your account plus 5 years following account closure, in accordance with AML record-keeping requirements.
• Transaction records — retained for a minimum of 5 years from the date of each transaction.
• KYC verification documents — retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Support correspondence — retained for 3 years from the date of the last communication in each support thread.
• Analytics and usage data — retained in aggregated, anonymised form indefinitely. Individually identifiable usage data is anonymised or deleted within 24 months of collection.
• Marketing consent records — retained for the duration of your account plus 2 years, to demonstrate lawful basis for any marketing communications sent.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised using industry-standard methods.

9. Data Security

77fbb implements a layered security architecture to protect personal data against unauthorised access, disclosure, alteration, and destruction. Security measures in place include:

• 256-bit SSL/TLS encryption on all data in transit between your device and 77fbb servers
• AES-256 encryption for personal data and financial records stored at rest
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Multi-factor authentication required for all internal system access by 77fbb staff
• Automated intrusion detection and real-time security monitoring across platform infrastructure
• Regular third-party security audits and penetration testing of the platform
• Data breach response procedures aligned with applicable notification requirements

While 77fbb takes all reasonable technical and organisational steps to protect your data, no digital platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account login credentials and for notifying 77fbb immediately if you suspect unauthorised access to your account.

10. International Data Transfers

77fbb's primary platform infrastructure is operated to serve players in Bangladesh. Where personal data is transferred to or processed by service providers located outside Bangladesh — for example, cloud hosting providers, KYC partners, or game providers operating internationally — 77fbb ensures that appropriate safeguards are in place to protect the data to a standard equivalent to that which applies within Bangladesh.

Such safeguards include contractual data processing agreements with all third-party processors, requiring them to implement equivalent security and privacy standards and to process data only for the specific purpose for which it was shared by 77fbb.

11. Children's Privacy

The 77fbb platform is strictly intended for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If 77fbb becomes aware that a minor has registered an account or provided personal data to the platform, that account will be immediately suspended, all associated data will be deleted, and any deposited funds will be returned via the original payment method.

If you believe a minor has accessed or registered on the 77fbb platform, please contact us immediately at [email protected] so that the matter can be resolved without delay.

12. Marketing Communications

With your prior consent, 77fbb may send you promotional communications about new games, bonus offers, tournament announcements, and seasonal promotions relevant to your account. These communications are sent via email to the address registered on your account.

You may withdraw your consent to receive marketing communications at any time by contacting support at [email protected] with an unsubscribe request, or by following the unsubscribe instruction included in any marketing email. Withdrawal of marketing consent does not affect your ability to continue using the platform or to receive transactional and account-related communications, which are sent regardless of marketing preferences.

77fbb does not share your contact details with third-party marketers or advertisers for the purpose of sending you their marketing materials.

13. Third-Party Links

The 77fbb platform may contain references to game providers or payment partners. Where clicking on a payment method or game provider name takes you to a third-party website or interface, that website operates under its own privacy policy, for which 77fbb accepts no responsibility. We encourage you to read the privacy policies of any third-party services you interact with in connection with your 77fbb account.

14. Updates to This Privacy Policy

77fbb reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, registered players will be notified by email to the address associated with their account, and the updated policy will be published on the platform with a revised effective date.

It is your responsibility to review this Privacy Policy periodically. Continued use of the 77fbb platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. The effective date at the top of this document always reflects the date of the most recent revision.

15. Contact and Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a complaint about how 77fbb has handled your personal data, please contact our data team using the following details:

• Email: [email protected]
• Subject Line: "Privacy Request — [Your Account Username]"
• Response Time: All privacy-related requests are acknowledged within 48 hours and resolved within 30 days (BST, UTC+6)
• Live Chat: Available 24/7 via the platform interface for initial queries

If you are not satisfied with how 77fbb has responded to your privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.

This Privacy Policy was last reviewed and updated on 1 January 2026. All previous versions are superseded by this document.